A customer service representative uses _______ daily to arrive at solutions for customers.

The choice of "Problem Solving" as the correct answer reflects the essential skills required for a customer service representative to effectively assist clients. Problem-solving involves the systematic approach to identifying issues, understanding customer needs, and finding appropriate solutions. This skill enables representatives to analyze situations, evaluate options, and implement strategies that serve the customer better, ensuring a high level of service and satisfaction.

In a customer service context, relying on structured problem-solving processes also fosters confidence, allowing representatives to address inquiries and complaints with clarity and competence. This method minimizes the uncertainty typically associated with customer interactions, ensuring that representatives are equipped to provide accurate and reliable solutions.

The inappropriate options highlight different approaches that are less effective in professional customer service scenarios. Guesswork and intuition can lead to unreliable conclusions that may not fully address the customer’s needs, whereas inquiries, while useful for gathering information, do not encompass the full spectrum of actions necessary to resolve issues. Therefore, problem-solving stands out as the most effective and professional approach in this context.