What should not be done when dealing with an angry customer?

When dealing with an angry customer, it's essential to approach the situation with patience and understanding. Telling the customer to stop yelling immediately can escalate the conflict rather than resolve it. This approach disregards the customer's feelings and may make them feel dismissed or invalidated. Instead, empathizing with their feelings, listening to their concerns, and offering a solution are all constructive actions that can help to de-escalate the situation. These methods focus on acknowledging the customer's emotions, understanding their perspective, and working collaboratively towards a resolution. By fostering open communication and demonstrating genuine concern, you are more likely to regain the customer's trust and satisfaction.