Which aspect of alarm systems is critical for lowering the incidence of false alarms?

Customer education on system use is critical for lowering the incidence of false alarms because it ensures that users understand how to operate their alarm systems effectively. When customers are properly educated about the various features and functions of their alarms, they are less likely to make mistakes that can trigger false alarms. This includes knowledge about how to arm and disarm the system, how to recognize what constitutes a real threat versus a false trigger, and understanding how to navigate any complexities that might arise during system use.

Education can also involve training on the importance of regular checks and maintenance, although those aspects fall more under proper maintenance rather than direct usage. While other factors, such as technician testing and state regulations, contribute to the overall performance and reliability of alarm systems, they do not directly address the user's familiarity with the equipment. Therefore, ensuring that customers are well-informed and actively engaged with their alarm systems plays a pivotal role in reducing unnecessary alarms.