Which of the following is not a trait of excellent customer service?

Being attractive does not inherently contribute to the effectiveness of customer service. Excellent customer service is characterized by traits that foster positive interactions, enhance customer satisfaction, and build long-term relationships. Empathy allows customer service representatives to understand and relate to customers’ feelings, which can lead to better resolution of issues. Patience is crucial for dealing with customers who may be frustrated or confused, ensuring that their concerns are fully addressed. Attention to detail ensures that service representatives thoroughly understand customer needs and provide accurate information, enhancing the overall customer experience. In contrast, attractiveness does not have a direct impact on these interactions and does not improve the quality of service provided.